Traveling and taking vacations are memorable experiences but the catch is always getting there. Confusing airports and busy terminals, lost luggage, tight cramped quarters, poor service and delay after delay after delay… This is often the reality faced by passengers world-wide and while some airlines are better than others, there are definitely those that are worse than others as well.
These 15 airlines have all been called ‘the worst’ in one way or another and have reputations for delays, poor customer service and even some questionable business practices.
Many have received a very poor 2 star rating from Skytrax Global Airline Ratings which bases its ratings on quality of product and service standards.
SKYTRAX World Airline Star Rating is the recognised global airline rating system that classifies airlines by the Quality of their front-line product and staff service standards. The Star Ratings are recognised as a global Benchmark of airline standards.
15 Worst Airlines in the World
15. US Airways
According to flightstats.com, the company’s global on-time performance for the first quarter of 2015 is an average of 75.34% with February reaching a low of 73.15% on-time.
They actually only received a 1.5 star rating for handling delays/cancellations which is exceptionally low.
13. United Airlines
This large American carrier has built a reputation for poor customer care… maybe even bordering on abusive as there have been cases of customers being left on the tarmac for hours on end.
In both of it's markets Tigerair is widely considered sub-par by passengers due to their poor customer service and cheap product where absolutely everything costs extra.
In the Skytrax quality rating, the airline received 2 stars or lower in the areas of in-flight entertainment and handling delays/cancellations. They also received only 2.5 star ratings for airline product information, in-flight service information, and arrival assistance.
10. Pakistan International Airlines
If you’re the kind of person who values timeliness Pakistan International Airlines is not one you should consider flying with. So far in 2015 their on-time performance average is a dismal 37.53% -granted they only fly about 3,000 flights a month compared to a major carrier like US Airways who operates nearly 90,000 each month but one would think less flights might make it easier to be on time.
They’ve taken the phrase “you get what you pay for” to the extreme and with their cheap fares comes a cheap product as well. They’ve seemingly built their business on cutting corners in order to offer the lowest fares possible but as a result, customer experience is pretty atrocious. Seats do not recline meaning you’re upright the entire flight, they have no seatback pockets and historically the airline has even reduced the number of washrooms on board to make room for extra seats.
Another airline to avoid if you can’t stand delays, China Eastern Airlines is headquartered out of Shanghai, China and operates as a budget carrier. According to flightstats.com global airline arrival performance, the company is plagued by issues with delays and cancellations. Their average on-time performance for 2015 thus far is 53.87% which is not only bad, but is worsened by the fact that this airline operates around 50,000 flights per month.
7. Lion Air
Despite being the biggest, the budget airline is certainly not the best. In fact, it’s far from it with problems like chronic delays and even drug use by pilots and crew. In 2011 the company was forced to ground 13 planes due to poor on-time performance until an OTP of 80% could be reached and in 2012 there were several incidents of pilots and crew members being found with crystal meth.
A look at many reviews of this carrier paint a picture of deceptively low airfares with some even claiming poor business practices of charging fares and spontaneously cancelling flights a week before departure with no options to re-book.
They’ve gained a strong reputation for being cheap to the extreme…and not in a good way. Outrageous fees like charging for carry-on luggage and strict no-refund policies all worsen the customer experience. Seats do not recline and passengers often complain about the cramped conditions.
This tiny national carrier of Nepal is based in Kathmandu and has a fleet size of only 7 active aircraft, most of which are relatively old. Skytrax only gave them a 2 star overall rating for product and service quality with only 1 star being awarded in areas like on-board comfort, in-flight entertainment, washrooms/shower facilities and the company’s website.
It was named the cheapest low-cost European carrier in both 2013 and 2014, but cheap usually comes at a cost. Pegasus operates only 1 flight class on their aircraft with no in-flight entertainment or meals. Skytrax ratings gave nothing higher than a 3-star rating for any of the rated categories with the areas of standard of customer support service, handling delays/cancellations, in-flight entertainment and staff language skills all receiving below 2 stars.
2. Bulgaria Air
A relatively new carrier, Bulgaria Air was founded in 2002 and is based out of the
Bulgarian capital of Sofia. Even though this article is focused on product and customer service rather than safety, it’s worth noting that there are reports of numerous incidents where this airline has had aircraft skid off the runway and has had sanctions on flying in American airspace due to a lack of equipment safety documents. Skytrax ratings gives the airline a 2 star overall rating with some of the poorest rated categories being in-flight entertainment, staff response to requests, transfer services and arrival assistance.
1. Air Koryo
This North Korean state-owned carrier is the only airline to receive a 1 star overall rating from Skytrax airline rating system. That easily puts Air Koryo in the #1 spot for worst airline for product and customer service in the world. The amount of extremely poor 1 and 2 star ratings in the Skytrax categories are too numerous to name but here’s just a few: check-in service, transfer service, arrival assistance, comfort, language skills, and staff response to request all the the lowest ranking of 1 star. Air Koryo was also banned from flying within the EU in 2006 due to safety and maintenance concerns. In 2010 they were allowed to fly certain Tu-204s aircraft into the EU after improved safety features, however all other aircraft in the company’s fleet remain banned.
The original article found at escapehere.com.
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